Small Business Owner, Jessica Lin - Jessica is the founder and owner of Lin’s Craft Studio, a thriving small business specializing in handmade crafts and artisanal home decor based in Melbourne, Australia. In her mid-thirties and passionate about crafts and sustainable living, Jessica has grown her business from a local market stall to a nationwide online store over five years. Despite limited technical expertise, she recognizes the value of leveraging technology to streamline operations. Jessica represents a typical small business owner who uses CloudCore Networks’ CSMP to manage various business aspects efficiently, prioritizing simplicity, cost-effectiveness, and straightforward usability. She requires mobile accessibility for managing her business while attending craft fairs and values predictable pricing with flexible payment structures that match her fluctuating cash flow.
Interview Focus: Small Business Owner Jessica Lin
Students should explore Jessica’s perspective on how cloud services can be designed and priced to meet small business needs. Questions should address her specific requirements from CSMP including inventory management, order processing, customer relationship management, and financial reporting features, her experiences with technology adoption and user interface preferences, budget constraints and pricing model preferences (pay-as-you-go vs. fixed pricing), the importance of mobile accessibility for on-the-go business management, her need for scalable solutions that can grow with her business, and challenges she faces with complex technology solutions. Students should inquire about her expectations for simplicity, customer support needs, and how cloud services can address pain points specific to small business operations.
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